Job Description
Company Overview
TechBridge Solutions is a global leader in cloud‑based enterprise software, helping Fortune 500 companies modernize their digital ecosystems. With headquarters in San Francisco and development centers worldwide, TechBridge delivers secure, scalable APIs that power critical business processes across finance, healthcare, and retail. The company is recognized for its innovative culture, commitment to customer success, and rapid growth in the integration services market.
Key Responsibilities
- Serve as the primary technical point of contact for customers integrating third‑party applications through TechBridge APIs, troubleshooting issues from initial onboarding through production support.
- Diagnose, reproduce, and resolve API connectivity, authentication, data mapping, and performance problems using logs, monitoring tools, and code analysis.
- Collaborate with product engineering, security, and account teams to prioritize bugs, request enhancements, and communicate status updates to clients.
- Develop and maintain detailed support documentation, knowledge‑base articles, and step‑by‑step integration guides for internal and external audiences.
- Conduct periodic health checks and performance reviews for high‑volume integrations, recommending optimizations and best‑practice configurations.
- Participate in on‑call rotation, providing 24/7 escalation support for critical incidents affecting enterprise customers.
- Contribute to continuous‑improvement initiatives, sharing insights from support cases to influence API design and product roadmap.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent professional experience.
- Minimum 3 years of hands‑on experience in API integration, support, or technical consulting roles, preferably with RESTful, SOAP, or GraphQL services.
- Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, Java, PowerShell) for debugging and automation.
- Strong understanding of authentication mechanisms such as OAuth 2.0, JWT, API keys, and SAML.
- Demonstrated ability to interpret JSON, XML, and CSV data structures and to map between disparate schemas.
- Excellent communication skills, with the ability to convey complex technical concepts to both technical and non‑technical stakeholders.
- Experience with ticketing systems (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Splunk, Datadog).
Desired Skills
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
- Exposure to CI/CD pipelines and version‑control systems (Git).
- Prior experience supporting enterprise SaaS products in a fast‑paced environment.
- Knowledge of API management tools such as Apigee, Kong, or Mulesoft.
- Certifications such as AWS Certified Solutions Architect, Google Cloud Professional, or similar.
Compensation & Benefits
- Annual base salary range: $95,000 – $130,000, commensurate with experience and expertise.
- Performance‑based annual bonus and equity grant program.
- Comprehensive medical, dental, and vision coverage with employer contributions.
- 401(k) plan with company match, flexible paid time off, and parental leave.
- Professional development stipend, tuition reimbursement, and certification support.
- Hybrid work model with access to modern office spaces in San Francisco and remote‑work flexibility.
How to Apply
Visit the TechBridge Solutions careers portal, locate the “API Integration Specialist (Support)” posting, and submit your resume, cover letter, and any relevant work samples through the online application form. Qualified candidates will be contacted for a virtual interview process.
TechBridge Solutions is a global leader in cloud‑based enterprise software, helping Fortune 500 companies modernize their digital ecosystems. With headquarters in San Francisco and development centers worldwide, TechBridge delivers secure, scalable APIs that power critical business processes across finance, healthcare, and retail. The company is recognized for its innovative culture, commitment to customer success, and rapid growth in the integration services market.
Key Responsibilities
- Serve as the primary technical point of contact for customers integrating third‑party applications through TechBridge APIs, troubleshooting issues from initial onboarding through production support.
- Diagnose, reproduce, and resolve API connectivity, authentication, data mapping, and performance problems using logs, monitoring tools, and code analysis.
- Collaborate with product engineering, security, and account teams to prioritize bugs, request enhancements, and communicate status updates to clients.
- Develop and maintain detailed support documentation, knowledge‑base articles, and step‑by‑step integration guides for internal and external audiences.
- Conduct periodic health checks and performance reviews for high‑volume integrations, recommending optimizations and best‑practice configurations.
- Participate in on‑call rotation, providing 24/7 escalation support for critical incidents affecting enterprise customers.
- Contribute to continuous‑improvement initiatives, sharing insights from support cases to influence API design and product roadmap.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent professional experience.
- Minimum 3 years of hands‑on experience in API integration, support, or technical consulting roles, preferably with RESTful, SOAP, or GraphQL services.
- Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, Java, PowerShell) for debugging and automation.
- Strong understanding of authentication mechanisms such as OAuth 2.0, JWT, API keys, and SAML.
- Demonstrated ability to interpret JSON, XML, and CSV data structures and to map between disparate schemas.
- Excellent communication skills, with the ability to convey complex technical concepts to both technical and non‑technical stakeholders.
- Experience with ticketing systems (e.g., ServiceNow, Jira) and monitoring platforms (e.g., Splunk, Datadog).
Desired Skills
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
- Exposure to CI/CD pipelines and version‑control systems (Git).
- Prior experience supporting enterprise SaaS products in a fast‑paced environment.
- Knowledge of API management tools such as Apigee, Kong, or Mulesoft.
- Certifications such as AWS Certified Solutions Architect, Google Cloud Professional, or similar.
Compensation & Benefits
- Annual base salary range: $95,000 – $130,000, commensurate with experience and expertise.
- Performance‑based annual bonus and equity grant program.
- Comprehensive medical, dental, and vision coverage with employer contributions.
- 401(k) plan with company match, flexible paid time off, and parental leave.
- Professional development stipend, tuition reimbursement, and certification support.
- Hybrid work model with access to modern office spaces in San Francisco and remote‑work flexibility.
How to Apply
Visit the TechBridge Solutions careers portal, locate the “API Integration Specialist (Support)” posting, and submit your resume, cover letter, and any relevant work samples through the online application form. Qualified candidates will be contacted for a virtual interview process.
Required Skills
- Integration
- Specialist
- Support