Job Description
Company Overview
Amazon is a global leader in e‑commerce, cloud computing, digital streaming, and artificial intelligence. With a customer‑obsessed culture, Amazon continuously innovates to deliver a seamless shopping experience to millions of consumers worldwide. The company’s virtual sales teams play a pivotal role in driving growth, building brand loyalty, and supporting customers across a wide range of product categories.
Key Responsibilities
Key Responsiblities For B2C Sales Associate (Virtual)
- Engage prospective and existing customers through phone, email, chat, and video platforms to understand their needs and recommend appropriate products.
- Manage the full sales cycle from lead qualification to closing, ensuring a smooth and positive buying experience.
- Meet or exceed monthly and quarterly sales targets while maintaining high levels of customer satisfaction.
- Accurately document all interactions, sales activities, and customer information in Amazon’s CRM system.
- Collaborate with cross‑functional teams—including marketing, logistics, and product specialists—to resolve issues and enhance the customer journey.
- Stay current on product knowledge, promotions, and industry trends to effectively position Amazon’s offerings.
- Provide feedback on customer pain points and market insights to help refine sales strategies and product development.
Required Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of proven B2C sales experience, preferably in a virtual or remote environment.
- Strong verbal and written communication skills with the ability to build rapport quickly.
- Demonstrated ability to meet or exceed sales quotas and thrive in a target‑driven setting.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Reliable high‑speed internet connection and a quiet workspace suitable for professional calls.
Desired Skills
- Experience selling consumer electronics, home goods, or subscription services.
- Familiarity with Amazon’s ecosystem of products and services.
- Ability to multitask and manage competing priorities in a fast‑paced environment.
- Strong problem‑solving skills and a customer‑first mindset.
- Fluency in a second language is a plus, especially Spanish or Mandarin.
Compensation & Benefits
- Base annual salary ranging from $48,000 to $68,000, commensurate with experience and performance.
- Performance‑based bonuses and commission opportunities.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with company match and employee stock purchase options.
- Paid time off, parental leave, and flexible work schedule.
- Ongoing training, professional development resources, and career advancement pathways.
How to Apply
Interested candidates should visit the Amazon Careers portal, search for “B2C Sales Associate – Virtual,” and submit an online application including a resume and a brief cover letter outlining relevant experience and motivation for the role. The portal will guide you through the assessment process and next steps.
Amazon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Amazon is a global leader in e‑commerce, cloud computing, digital streaming, and artificial intelligence. With a customer‑obsessed culture, Amazon continuously innovates to deliver a seamless shopping experience to millions of consumers worldwide. The company’s virtual sales teams play a pivotal role in driving growth, building brand loyalty, and supporting customers across a wide range of product categories.
Key Responsibilities
Key Responsiblities For B2C Sales Associate (Virtual)
- Engage prospective and existing customers through phone, email, chat, and video platforms to understand their needs and recommend appropriate products.
- Manage the full sales cycle from lead qualification to closing, ensuring a smooth and positive buying experience.
- Meet or exceed monthly and quarterly sales targets while maintaining high levels of customer satisfaction.
- Accurately document all interactions, sales activities, and customer information in Amazon’s CRM system.
- Collaborate with cross‑functional teams—including marketing, logistics, and product specialists—to resolve issues and enhance the customer journey.
- Stay current on product knowledge, promotions, and industry trends to effectively position Amazon’s offerings.
- Provide feedback on customer pain points and market insights to help refine sales strategies and product development.
Required Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of proven B2C sales experience, preferably in a virtual or remote environment.
- Strong verbal and written communication skills with the ability to build rapport quickly.
- Demonstrated ability to meet or exceed sales quotas and thrive in a target‑driven setting.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Reliable high‑speed internet connection and a quiet workspace suitable for professional calls.
Desired Skills
- Experience selling consumer electronics, home goods, or subscription services.
- Familiarity with Amazon’s ecosystem of products and services.
- Ability to multitask and manage competing priorities in a fast‑paced environment.
- Strong problem‑solving skills and a customer‑first mindset.
- Fluency in a second language is a plus, especially Spanish or Mandarin.
Compensation & Benefits
- Base annual salary ranging from $48,000 to $68,000, commensurate with experience and performance.
- Performance‑based bonuses and commission opportunities.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with company match and employee stock purchase options.
- Paid time off, parental leave, and flexible work schedule.
- Ongoing training, professional development resources, and career advancement pathways.
How to Apply
Interested candidates should visit the Amazon Careers portal, search for “B2C Sales Associate – Virtual,” and submit an online application including a resume and a brief cover letter outlining relevant experience and motivation for the role. The portal will guide you through the assessment process and next steps.
Amazon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Required Skills
- Sales
- Associate
- Virtual