Job Description
Company Overview
HubSpot is a leading inbound marketing, sales, and customer service platform that helps businesses grow better. With a global customer base of over 100,000 companies, HubSpot is recognized for its innovative culture, commitment to employee development, and a mission to improve the way the world does business. The company’s headquarters are in Cambridge, Massachusetts, with major offices in the San Francisco Bay Area and other tech hubs worldwide.
Key Responsibilities
Key Responsibilities For Client Success Manager (Associate)
- Serve as the primary point of contact for assigned mid‑market customers, ensuring a seamless onboarding experience and ongoing adoption of HubSpot solutions.
- Conduct product demonstrations, configuration sessions, and training workshops tailored to each client’s business objectives.
- Monitor customer health metrics, usage data, and satisfaction scores; proactively identify risks and opportunities for upsell or cross‑sell.
- Collaborate with Sales, Product, and Support teams to resolve issues quickly and to communicate client feedback for product improvements.
- Develop and maintain detailed account plans that outline success milestones, timelines, and measurable outcomes.
- Lead quarterly business reviews, presenting performance insights and strategic recommendations to key stakeholders.
- Document all client interactions in the CRM system, ensuring accurate and up‑to‑date records for the entire customer lifecycle.
- Contribute to the creation of best‑practice resources, case studies, and internal training materials.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 1–2 years of experience in customer success, account management, or a client‑facing role within a SaaS environment.
- Strong analytical abilities with experience using data to drive decisions and demonstrate ROI.
- Excellent verbal and written communication skills; ability to convey complex concepts clearly.
- Proven track record of building relationships and delivering high levels of customer satisfaction.
- Proficiency with CRM platforms (e.g., HubSpot, Salesforce) and familiarity with customer success tools.
Desired Skills
- Experience with inbound marketing, sales automation, or service software.
- Certification in HubSpot Academy courses or other relevant industry credentials.
- Ability to manage multiple accounts simultaneously in a fast‑paced environment.
- Strong problem‑solving mindset and a collaborative, team‑oriented attitude.
- Knowledge of project management methodologies and tools.
Compensation & Benefits
- Base salary range: $70,000 to $95,000 annually, depending on experience and location (San Francisco Bay Area market).
- Performance‑based bonus and commission opportunities.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match, generous paid time off, and parental leave.
- Professional development stipend, HubSpot Academy access, and tuition reimbursement.
- Flexible remote‑work policy and wellness programs.
How to Apply
Interested candidates should visit HubSpot’s Careers portal, locate the “Client Success Manager – Associate” posting, and submit an online application that includes a resume and a concise cover letter outlining relevant experience and motivation for the role. The application process will involve an initial screening, followed by virtual interviews with the Customer Success team and hiring manager.
HubSpot is a leading inbound marketing, sales, and customer service platform that helps businesses grow better. With a global customer base of over 100,000 companies, HubSpot is recognized for its innovative culture, commitment to employee development, and a mission to improve the way the world does business. The company’s headquarters are in Cambridge, Massachusetts, with major offices in the San Francisco Bay Area and other tech hubs worldwide.
Key Responsibilities
Key Responsibilities For Client Success Manager (Associate)
- Serve as the primary point of contact for assigned mid‑market customers, ensuring a seamless onboarding experience and ongoing adoption of HubSpot solutions.
- Conduct product demonstrations, configuration sessions, and training workshops tailored to each client’s business objectives.
- Monitor customer health metrics, usage data, and satisfaction scores; proactively identify risks and opportunities for upsell or cross‑sell.
- Collaborate with Sales, Product, and Support teams to resolve issues quickly and to communicate client feedback for product improvements.
- Develop and maintain detailed account plans that outline success milestones, timelines, and measurable outcomes.
- Lead quarterly business reviews, presenting performance insights and strategic recommendations to key stakeholders.
- Document all client interactions in the CRM system, ensuring accurate and up‑to‑date records for the entire customer lifecycle.
- Contribute to the creation of best‑practice resources, case studies, and internal training materials.
Required Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 1–2 years of experience in customer success, account management, or a client‑facing role within a SaaS environment.
- Strong analytical abilities with experience using data to drive decisions and demonstrate ROI.
- Excellent verbal and written communication skills; ability to convey complex concepts clearly.
- Proven track record of building relationships and delivering high levels of customer satisfaction.
- Proficiency with CRM platforms (e.g., HubSpot, Salesforce) and familiarity with customer success tools.
Desired Skills
- Experience with inbound marketing, sales automation, or service software.
- Certification in HubSpot Academy courses or other relevant industry credentials.
- Ability to manage multiple accounts simultaneously in a fast‑paced environment.
- Strong problem‑solving mindset and a collaborative, team‑oriented attitude.
- Knowledge of project management methodologies and tools.
Compensation & Benefits
- Base salary range: $70,000 to $95,000 annually, depending on experience and location (San Francisco Bay Area market).
- Performance‑based bonus and commission opportunities.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match, generous paid time off, and parental leave.
- Professional development stipend, HubSpot Academy access, and tuition reimbursement.
- Flexible remote‑work policy and wellness programs.
How to Apply
Interested candidates should visit HubSpot’s Careers portal, locate the “Client Success Manager – Associate” posting, and submit an online application that includes a resume and a concise cover letter outlining relevant experience and motivation for the role. The application process will involve an initial screening, followed by virtual interviews with the Customer Success team and hiring manager.
Required Skills
- Client
- Success
- Manager
- Associate