Job Description
Company Overview
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. AWS enables millions of customers—including startups, enterprises, and public sector organizations—to innovate faster, reduce costs, and scale securely. The company continues to expand its support organization to deliver world‑class technical assistance to customers worldwide.
Key Responsibilities
Key Responsiblities For "Cloud Support Engineer"
- Provide tier‑2 and tier‑3 technical support for AWS services such as EC2, S3, RDS, Lambda, and networking components, ensuring timely resolution of customer issues.
- Diagnose, troubleshoot, and resolve complex problems by analyzing logs, metrics, and system behavior across multiple cloud environments.
- Collaborate with product engineering, development, and senior support teams to reproduce bugs, develop work‑arounds, and drive long‑term fixes.
- Create and maintain detailed case documentation, knowledge‑base articles, and internal runbooks to improve team efficiency and customer self‑service.
- Participate in on‑call rotation, responding to high‑severity incidents and contributing to post‑mortem analyses and root‑cause reviews.
- Advocate for customers by providing feedback to product teams on usability, performance, and feature gaps.
- Assist customers with best‑practice architecture design, cost‑optimization, security hardening, and compliance requirements.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
- Minimum of 2 years of professional experience supporting cloud platforms, virtualization, or large‑scale distributed systems.
- Strong proficiency in Linux/Unix administration, networking (TCP/IP, DNS, VPN), and scripting languages such as Python, Bash, or PowerShell.
- Demonstrated ability to interpret logs, trace packets, and use diagnostic tools (e.g., CloudWatch, CloudTrail, Wireshark).
- Excellent written and verbal communication skills, with a customer‑centric mindset and the ability to explain technical concepts to non‑technical audiences.
- Ability to work independently and as part of a global, distributed team in a fast‑paced environment.
Desired Skills
- Certifications such as AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator, or equivalent.
- Experience with container technologies (Docker, Kubernetes) and Infrastructure as Code tools (CloudFormation, Terraform).
- Familiarity with monitoring and alerting platforms (Prometheus, Grafana, Splunk).
- Knowledge of security frameworks (ISO 27001, SOC 2, PCI‑DSS) and implementing security controls in cloud environments.
- Prior exposure to incident management processes (ITIL, SRE) and continuous improvement practices.
Compensation & Benefits
- Annual base salary range: $115,000 to $150,000, depending on experience and location (Seattle, WA).
- Performance‑based bonus and stock unit awards.
- Comprehensive health, dental, and vision coverage with employer contributions.
- 401(k) plan with company match, generous paid time off, parental leave, and flexible work arrangements.
- Professional development budget, certification reimbursement, and access to internal training resources.
How to Apply
Interested candidates should visit the AWS Careers portal, search for “Cloud Support Engineer” in Seattle, WA, and submit an online application including a résumé and a brief cover letter outlining relevant experience. The portal will guide you through the assessment steps and allow you to track the status of your application.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. AWS enables millions of customers—including startups, enterprises, and public sector organizations—to innovate faster, reduce costs, and scale securely. The company continues to expand its support organization to deliver world‑class technical assistance to customers worldwide.
Key Responsibilities
Key Responsiblities For "Cloud Support Engineer"
- Provide tier‑2 and tier‑3 technical support for AWS services such as EC2, S3, RDS, Lambda, and networking components, ensuring timely resolution of customer issues.
- Diagnose, troubleshoot, and resolve complex problems by analyzing logs, metrics, and system behavior across multiple cloud environments.
- Collaborate with product engineering, development, and senior support teams to reproduce bugs, develop work‑arounds, and drive long‑term fixes.
- Create and maintain detailed case documentation, knowledge‑base articles, and internal runbooks to improve team efficiency and customer self‑service.
- Participate in on‑call rotation, responding to high‑severity incidents and contributing to post‑mortem analyses and root‑cause reviews.
- Advocate for customers by providing feedback to product teams on usability, performance, and feature gaps.
- Assist customers with best‑practice architecture design, cost‑optimization, security hardening, and compliance requirements.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field, or equivalent practical experience.
- Minimum of 2 years of professional experience supporting cloud platforms, virtualization, or large‑scale distributed systems.
- Strong proficiency in Linux/Unix administration, networking (TCP/IP, DNS, VPN), and scripting languages such as Python, Bash, or PowerShell.
- Demonstrated ability to interpret logs, trace packets, and use diagnostic tools (e.g., CloudWatch, CloudTrail, Wireshark).
- Excellent written and verbal communication skills, with a customer‑centric mindset and the ability to explain technical concepts to non‑technical audiences.
- Ability to work independently and as part of a global, distributed team in a fast‑paced environment.
Desired Skills
- Certifications such as AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator, or equivalent.
- Experience with container technologies (Docker, Kubernetes) and Infrastructure as Code tools (CloudFormation, Terraform).
- Familiarity with monitoring and alerting platforms (Prometheus, Grafana, Splunk).
- Knowledge of security frameworks (ISO 27001, SOC 2, PCI‑DSS) and implementing security controls in cloud environments.
- Prior exposure to incident management processes (ITIL, SRE) and continuous improvement practices.
Compensation & Benefits
- Annual base salary range: $115,000 to $150,000, depending on experience and location (Seattle, WA).
- Performance‑based bonus and stock unit awards.
- Comprehensive health, dental, and vision coverage with employer contributions.
- 401(k) plan with company match, generous paid time off, parental leave, and flexible work arrangements.
- Professional development budget, certification reimbursement, and access to internal training resources.
How to Apply
Interested candidates should visit the AWS Careers portal, search for “Cloud Support Engineer” in Seattle, WA, and submit an online application including a résumé and a brief cover letter outlining relevant experience. The portal will guide you through the assessment steps and allow you to track the status of your application.
Required Skills
- Cloud
- Support
- Engineer