Job Description
Company Overview
Salesforce is a global leader in cloud‑based customer relationship management (CRM) solutions, empowering businesses of all sizes to connect with their customers in innovative ways. With a culture built on trust, customer success, innovation, and equality, Salesforce continues to expand its platform and ecosystem, offering employees a dynamic environment where technology and collaboration drive real‑world impact.
Key Responsibilities - Key Responsiblities For "CRM Administrator" Main job duties
- Manage day‑to‑day administration of the Salesforce CRM platform, including user provisioning, role hierarchy, profiles, permission sets, and data security.
- Perform regular data hygiene activities such as duplicate management, data imports/exports, and mass updates to ensure high data quality and integrity.
- Configure and maintain custom objects, fields, page layouts, validation rules, workflow rules, process builders, and flows to meet evolving business requirements.
- Support integration points with third‑party applications, overseeing data sync, troubleshooting errors, and coordinating with engineering teams as needed.
- Develop and deliver training sessions, documentation, and self‑service resources for end users and power users to maximize platform adoption.
- Monitor system performance, conduct periodic audits, and generate reports and dashboards that provide actionable insights to stakeholders.
- Serve as the primary point of contact for CRM‑related support tickets, prioritizing issues and ensuring timely resolution.
- Collaborate with sales, marketing, service, and product teams to gather requirements, translate them into technical specifications, and implement enhancements.
- Stay current with Salesforce releases, evaluate new features, and recommend adoption strategies that align with business goals.
Required Qualifications
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent practical experience.
- Minimum 3 years of hands‑on experience administering Salesforce or a comparable CRM platform in a mid‑size to large enterprise environment.
- Proven track record of managing user access, data security, and system configuration while adhering to best practices.
- Strong analytical skills with the ability to interpret data, generate reports, and present findings clearly to non‑technical audiences.
- Excellent communication and interpersonal abilities, capable of building relationships across functional teams.
- Salesforce Administrator certification (ADM 201) required; additional certifications such as Platform App Builder or Sales Cloud Consultant preferred.
Desired Skills
- Experience with Apex, Visualforce, or Lightning Web Components for simple customizations.
- Familiarity with integration tools such as MuleSoft, Dell Boomi, or Informatica.
- Knowledge of data governance frameworks and GDPR/CCPA compliance considerations.
- Project management experience, including Agile or Scrum methodologies.
- Ability to troubleshoot complex workflow and automation issues quickly and efficiently.
Compensation & Benefits
- Salary range: $85,000 – $115,000 per year, based on experience and location (San Francisco Bay Area).
- Comprehensive health, dental, and vision coverage.
- 401(k) plan with company match and employee stock purchase program.
- Generous paid time off, parental leave, and flexible work‑from‑home options.
- Professional development stipend, certification reimbursement, and access to internal learning platforms.
- Wellness programs, on‑site fitness facilities, and employee resource groups fostering an inclusive culture.
How to Apply
Interested candidates should visit Salesforce’s Careers portal, search for “CRM Administrator,” and submit an online application including a resume and a brief cover letter outlining relevant experience and motivation for the role. After submission, qualified applicants will be contacted by a recruiter to discuss next steps in the interview process.
Salesforce is a global leader in cloud‑based customer relationship management (CRM) solutions, empowering businesses of all sizes to connect with their customers in innovative ways. With a culture built on trust, customer success, innovation, and equality, Salesforce continues to expand its platform and ecosystem, offering employees a dynamic environment where technology and collaboration drive real‑world impact.
Key Responsibilities - Key Responsiblities For "CRM Administrator" Main job duties
- Manage day‑to‑day administration of the Salesforce CRM platform, including user provisioning, role hierarchy, profiles, permission sets, and data security.
- Perform regular data hygiene activities such as duplicate management, data imports/exports, and mass updates to ensure high data quality and integrity.
- Configure and maintain custom objects, fields, page layouts, validation rules, workflow rules, process builders, and flows to meet evolving business requirements.
- Support integration points with third‑party applications, overseeing data sync, troubleshooting errors, and coordinating with engineering teams as needed.
- Develop and deliver training sessions, documentation, and self‑service resources for end users and power users to maximize platform adoption.
- Monitor system performance, conduct periodic audits, and generate reports and dashboards that provide actionable insights to stakeholders.
- Serve as the primary point of contact for CRM‑related support tickets, prioritizing issues and ensuring timely resolution.
- Collaborate with sales, marketing, service, and product teams to gather requirements, translate them into technical specifications, and implement enhancements.
- Stay current with Salesforce releases, evaluate new features, and recommend adoption strategies that align with business goals.
Required Qualifications
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent practical experience.
- Minimum 3 years of hands‑on experience administering Salesforce or a comparable CRM platform in a mid‑size to large enterprise environment.
- Proven track record of managing user access, data security, and system configuration while adhering to best practices.
- Strong analytical skills with the ability to interpret data, generate reports, and present findings clearly to non‑technical audiences.
- Excellent communication and interpersonal abilities, capable of building relationships across functional teams.
- Salesforce Administrator certification (ADM 201) required; additional certifications such as Platform App Builder or Sales Cloud Consultant preferred.
Desired Skills
- Experience with Apex, Visualforce, or Lightning Web Components for simple customizations.
- Familiarity with integration tools such as MuleSoft, Dell Boomi, or Informatica.
- Knowledge of data governance frameworks and GDPR/CCPA compliance considerations.
- Project management experience, including Agile or Scrum methodologies.
- Ability to troubleshoot complex workflow and automation issues quickly and efficiently.
Compensation & Benefits
- Salary range: $85,000 – $115,000 per year, based on experience and location (San Francisco Bay Area).
- Comprehensive health, dental, and vision coverage.
- 401(k) plan with company match and employee stock purchase program.
- Generous paid time off, parental leave, and flexible work‑from‑home options.
- Professional development stipend, certification reimbursement, and access to internal learning platforms.
- Wellness programs, on‑site fitness facilities, and employee resource groups fostering an inclusive culture.
How to Apply
Interested candidates should visit Salesforce’s Careers portal, search for “CRM Administrator,” and submit an online application including a resume and a brief cover letter outlining relevant experience and motivation for the role. After submission, qualified applicants will be contacted by a recruiter to discuss next steps in the interview process.
Required Skills
- Administrator