Job Description
Company Overview
HubSpot is a leading inbound marketing, sales, and service software platform that helps millions of organizations grow better. Headquartered in Cambridge, Massachusetts with major offices in Boston, Boston, and the San Francisco Bay Area, HubSpot is known for its culture of HEART (Humble, Empathetic, Adaptable, Remarkable, Transparent) and its commitment to employee development and customer success.
Key Responsibilities
Key Responsiblities For "Customer Success Manager"
- Serve as the primary point of contact for assigned enterprise customers, guiding them through onboarding, adoption, and expansion phases.
- Develop and execute customized success plans that align product usage with the customer’s business objectives and key performance indicators.
- Conduct regular business reviews, present data‑driven insights, and recommend strategies to increase product value and ROI.
- Collaborate closely with Sales, Product, Support, and Professional Services teams to ensure seamless issue resolution and coordinated account growth initiatives.
- Identify upsell and cross‑sell opportunities, work with the Sales team to expand the relationship, and contribute to the attainment of quarterly revenue targets.
- Advocate for the customer’s voice internally, influencing product roadmap and feature prioritization based on real‑world usage and feedback.
- Maintain accurate records of customer interactions, health scores, and renewal forecasts in the CRM system.
- Participate in industry events, webinars, and community forums to deepen relationships and position HubSpot as a trusted partner.
Required Qualifications
- Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent preferred.
- Minimum of 4 years of experience in customer success, account management, or SaaS consulting, with a proven track record of driving renewal and expansion.
- Strong understanding of SaaS business models, subscription metrics, and customer lifecycle management.
- Excellent communication and presentation skills, capable of influencing senior stakeholders.
- Demonstrated ability to analyze data, generate actionable insights, and solve complex problems.
- Proficiency with CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
- Willingness to travel up to 25% for on‑site customer meetings and events.
Desired Skills
- Experience in inbound marketing, sales automation, or CRM solutions.
- Familiarity with HubSpot’s product suite and ecosystem.
- Certification in Customer Success (e.g., SuccessHACKER, Gainsight).
- Multilingual abilities to support global accounts.
- Strong project management skills and comfort working in a fast‑paced, cross‑functional environment.
Compensation & Benefits
- Base salary range: $115,000 – $155,000 annually, commensurate with experience and location.
- Performance‑based annual bonus and equity grant opportunities.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with company match, generous paid time off, and parental leave.
- Professional development stipend, tuition reimbursement, and internal learning resources.
- Flexible hybrid work model, wellness programs, and employee assistance services.
How to Apply
Visit HubSpot’s Careers portal, locate the “Customer Success Manager – Enterprise” opening, and submit your resume, a cover letter outlining your relevant experience, and any supporting materials through the online application system. Candidates selected for further consideration will be contacted for a series of virtual interviews.
HubSpot is a leading inbound marketing, sales, and service software platform that helps millions of organizations grow better. Headquartered in Cambridge, Massachusetts with major offices in Boston, Boston, and the San Francisco Bay Area, HubSpot is known for its culture of HEART (Humble, Empathetic, Adaptable, Remarkable, Transparent) and its commitment to employee development and customer success.
Key Responsibilities
Key Responsiblities For "Customer Success Manager"
- Serve as the primary point of contact for assigned enterprise customers, guiding them through onboarding, adoption, and expansion phases.
- Develop and execute customized success plans that align product usage with the customer’s business objectives and key performance indicators.
- Conduct regular business reviews, present data‑driven insights, and recommend strategies to increase product value and ROI.
- Collaborate closely with Sales, Product, Support, and Professional Services teams to ensure seamless issue resolution and coordinated account growth initiatives.
- Identify upsell and cross‑sell opportunities, work with the Sales team to expand the relationship, and contribute to the attainment of quarterly revenue targets.
- Advocate for the customer’s voice internally, influencing product roadmap and feature prioritization based on real‑world usage and feedback.
- Maintain accurate records of customer interactions, health scores, and renewal forecasts in the CRM system.
- Participate in industry events, webinars, and community forums to deepen relationships and position HubSpot as a trusted partner.
Required Qualifications
- Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent preferred.
- Minimum of 4 years of experience in customer success, account management, or SaaS consulting, with a proven track record of driving renewal and expansion.
- Strong understanding of SaaS business models, subscription metrics, and customer lifecycle management.
- Excellent communication and presentation skills, capable of influencing senior stakeholders.
- Demonstrated ability to analyze data, generate actionable insights, and solve complex problems.
- Proficiency with CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight).
- Willingness to travel up to 25% for on‑site customer meetings and events.
Desired Skills
- Experience in inbound marketing, sales automation, or CRM solutions.
- Familiarity with HubSpot’s product suite and ecosystem.
- Certification in Customer Success (e.g., SuccessHACKER, Gainsight).
- Multilingual abilities to support global accounts.
- Strong project management skills and comfort working in a fast‑paced, cross‑functional environment.
Compensation & Benefits
- Base salary range: $115,000 – $155,000 annually, commensurate with experience and location.
- Performance‑based annual bonus and equity grant opportunities.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) plan with company match, generous paid time off, and parental leave.
- Professional development stipend, tuition reimbursement, and internal learning resources.
- Flexible hybrid work model, wellness programs, and employee assistance services.
How to Apply
Visit HubSpot’s Careers portal, locate the “Customer Success Manager – Enterprise” opening, and submit your resume, a cover letter outlining your relevant experience, and any supporting materials through the online application system. Candidates selected for further consideration will be contacted for a series of virtual interviews.
Required Skills
- Customer
- Success
- Manager