Job Description
Company Overview
Google is a global technology leader dedicated to organizing the world’s information and making it universally accessible and useful. With a culture of innovation and a commitment to user‑focused solutions, Google offers products and services that impact billions of people daily. The company continues to expand its customer‑centric operations and is seeking passionate individuals to join its Customer Support team.
Key Responsibilities
Key Responsibilities For Customer Support Representative
- Serve as the first point of contact for users of Google’s consumer and business products, providing timely, accurate, and courteous assistance via phone, email, and chat.
- Diagnose and resolve technical issues, account inquiries, and service requests, escalating complex cases to specialized teams when necessary.
- Document interactions and solutions in internal knowledge bases, contributing to continuous improvement of support resources.
- Identify recurring problems and communicate trends to product and engineering teams to influence product enhancements.
- Meet or exceed established service level agreements (SLAs) and quality metrics while maintaining a high customer satisfaction score.
- Participate in ongoing training programs and stay current with product updates, policies, and best practices.
Required Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of experience in a customer support or technical assistance role, preferably in a high‑volume environment.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Proficiency with troubleshooting methodologies and familiarity with common operating systems, browsers, and mobile platforms.
- Demonstrated ability to multitask, prioritize, and manage time effectively under pressure.
- Comfortable working flexible schedules, including evenings and weekends, to meet global support needs.
Desired Skills
- Experience with CRM tools such as Zendesk, Freshdesk, or Google’s internal support platforms.
- Knowledge of Google Workspace, Android, Chrome OS, or other Google products.
- Bilingual or multilingual capabilities, especially in Spanish, French, or Hindi.
- Strong empathy, active listening, and problem‑solving orientation.
- Ability to work collaboratively in cross‑functional teams and contribute to a positive team culture.
Compensation & Benefits
- Salary range: $55,000 to $85,000 annually, based on experience and location.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, parental leave, and holiday schedule.
- Employee assistance programs, wellness resources, and tuition reimbursement.
- Access to on‑site amenities at Google campuses, including fitness centers, cafeterias, and transportation services.
How to Apply
Visit the Google Careers website, search for “Customer Support Representative,” and click “Apply Now.” Complete the online application, attach your resume, and provide a brief cover letter outlining your relevant experience and motivation for joining Google’s support team. Qualified candidates will be contacted for an initial screening interview.
Google is a global technology leader dedicated to organizing the world’s information and making it universally accessible and useful. With a culture of innovation and a commitment to user‑focused solutions, Google offers products and services that impact billions of people daily. The company continues to expand its customer‑centric operations and is seeking passionate individuals to join its Customer Support team.
Key Responsibilities
Key Responsibilities For Customer Support Representative
- Serve as the first point of contact for users of Google’s consumer and business products, providing timely, accurate, and courteous assistance via phone, email, and chat.
- Diagnose and resolve technical issues, account inquiries, and service requests, escalating complex cases to specialized teams when necessary.
- Document interactions and solutions in internal knowledge bases, contributing to continuous improvement of support resources.
- Identify recurring problems and communicate trends to product and engineering teams to influence product enhancements.
- Meet or exceed established service level agreements (SLAs) and quality metrics while maintaining a high customer satisfaction score.
- Participate in ongoing training programs and stay current with product updates, policies, and best practices.
Required Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Minimum of 2 years of experience in a customer support or technical assistance role, preferably in a high‑volume environment.
- Strong verbal and written communication skills with the ability to convey complex information clearly.
- Proficiency with troubleshooting methodologies and familiarity with common operating systems, browsers, and mobile platforms.
- Demonstrated ability to multitask, prioritize, and manage time effectively under pressure.
- Comfortable working flexible schedules, including evenings and weekends, to meet global support needs.
Desired Skills
- Experience with CRM tools such as Zendesk, Freshdesk, or Google’s internal support platforms.
- Knowledge of Google Workspace, Android, Chrome OS, or other Google products.
- Bilingual or multilingual capabilities, especially in Spanish, French, or Hindi.
- Strong empathy, active listening, and problem‑solving orientation.
- Ability to work collaboratively in cross‑functional teams and contribute to a positive team culture.
Compensation & Benefits
- Salary range: $55,000 to $85,000 annually, based on experience and location.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, parental leave, and holiday schedule.
- Employee assistance programs, wellness resources, and tuition reimbursement.
- Access to on‑site amenities at Google campuses, including fitness centers, cafeterias, and transportation services.
How to Apply
Visit the Google Careers website, search for “Customer Support Representative,” and click “Apply Now.” Complete the online application, attach your resume, and provide a brief cover letter outlining your relevant experience and motivation for joining Google’s support team. Qualified candidates will be contacted for an initial screening interview.
Required Skills
- Customer
- Support
- Representative