Job Description
Company Overview
Riot Games is a global interactive entertainment company best known for its award‑winning titles such as League of Legends, Valorant, and Legends of Runeterra. With headquarters in Los Angeles and development studios worldwide, Riot creates player‑focused experiences and invests heavily in cutting‑edge technology, live operations, and community support. The company is expanding its internal tools and pipeline teams and is seeking a Game Development Support professional to help ensure smooth production across multiple studios.
Key Responsibilities
- Provide first‑line technical assistance to internal development teams, troubleshooting build, asset pipeline, and runtime issues on Windows, macOS, and console platforms.
- Maintain and improve internal tooling (e.g., continuous integration systems, version‑control hooks, automated testing frameworks) to increase developer productivity.
- Collaborate with engineers, artists, and designers to reproduce bugs, gather detailed logs, and drive timely resolutions.
- Create and update documentation, knowledge‑base articles, and standard operating procedures for support workflows.
- Participate in on‑call rotations, responding to critical production incidents and coordinating cross‑functional response efforts.
- Assist in the onboarding of new studios and external partners, ensuring they have access to required development environments and resources.
- Contribute to post‑mortem analyses and propose process enhancements to prevent recurrence of recurring issues.
Required Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent professional experience.
- Minimum of 3 years of hands‑on support or engineering experience in a game development environment.
- Strong proficiency with C++, C#, Python, or similar scripting languages used for tooling.
- Deep understanding of build systems (e.g., Jenkins, TeamCity, Buildbot) and version‑control platforms such as Perforce or Git.
- Experience diagnosing performance, memory, and crash issues on PC and console platforms.
- Excellent communication skills, with the ability to convey complex technical information to non‑technical stakeholders.
- Proven ability to work independently and prioritize multiple tickets in a fast‑paced environment.
Desired Skills
- Familiarity with Unreal Engine, Unity, or proprietary game engines.
- Knowledge of networking concepts and multiplayer debugging tools.
- Experience with containerization (Docker) and cloud services (AWS, Azure) for build pipelines.
- Prior exposure to Agile or Scrum development processes.
- Passion for gaming and a strong sense of community support.
Compensation & Benefits
- Annual base salary range: $95,000 – $130,000, dependent on experience and location (Los Angeles, CA).
- Comprehensive health, dental, and vision plans with employer contributions.
- 401(k) plan with company match and employee stock purchase options.
- Generous paid time off, parental leave, and flexible work‑from‑home policy.
- Professional development stipend, on‑site gym, free meals, and access to company gaming facilities.
How to Apply
Interested candidates should visit Riot Games’ careers portal, locate the “Game Development Support Engineer – Los Angeles” posting, and submit an online application that includes a current résumé, a brief cover letter outlining relevant experience, and any supporting work samples or portfolio links. The portal will guide you through the assessment steps and schedule interviews with the hiring team.
Riot Games is a global interactive entertainment company best known for its award‑winning titles such as League of Legends, Valorant, and Legends of Runeterra. With headquarters in Los Angeles and development studios worldwide, Riot creates player‑focused experiences and invests heavily in cutting‑edge technology, live operations, and community support. The company is expanding its internal tools and pipeline teams and is seeking a Game Development Support professional to help ensure smooth production across multiple studios.
Key Responsibilities
- Provide first‑line technical assistance to internal development teams, troubleshooting build, asset pipeline, and runtime issues on Windows, macOS, and console platforms.
- Maintain and improve internal tooling (e.g., continuous integration systems, version‑control hooks, automated testing frameworks) to increase developer productivity.
- Collaborate with engineers, artists, and designers to reproduce bugs, gather detailed logs, and drive timely resolutions.
- Create and update documentation, knowledge‑base articles, and standard operating procedures for support workflows.
- Participate in on‑call rotations, responding to critical production incidents and coordinating cross‑functional response efforts.
- Assist in the onboarding of new studios and external partners, ensuring they have access to required development environments and resources.
- Contribute to post‑mortem analyses and propose process enhancements to prevent recurrence of recurring issues.
Required Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent professional experience.
- Minimum of 3 years of hands‑on support or engineering experience in a game development environment.
- Strong proficiency with C++, C#, Python, or similar scripting languages used for tooling.
- Deep understanding of build systems (e.g., Jenkins, TeamCity, Buildbot) and version‑control platforms such as Perforce or Git.
- Experience diagnosing performance, memory, and crash issues on PC and console platforms.
- Excellent communication skills, with the ability to convey complex technical information to non‑technical stakeholders.
- Proven ability to work independently and prioritize multiple tickets in a fast‑paced environment.
Desired Skills
- Familiarity with Unreal Engine, Unity, or proprietary game engines.
- Knowledge of networking concepts and multiplayer debugging tools.
- Experience with containerization (Docker) and cloud services (AWS, Azure) for build pipelines.
- Prior exposure to Agile or Scrum development processes.
- Passion for gaming and a strong sense of community support.
Compensation & Benefits
- Annual base salary range: $95,000 – $130,000, dependent on experience and location (Los Angeles, CA).
- Comprehensive health, dental, and vision plans with employer contributions.
- 401(k) plan with company match and employee stock purchase options.
- Generous paid time off, parental leave, and flexible work‑from‑home policy.
- Professional development stipend, on‑site gym, free meals, and access to company gaming facilities.
How to Apply
Interested candidates should visit Riot Games’ careers portal, locate the “Game Development Support Engineer – Los Angeles” posting, and submit an online application that includes a current résumé, a brief cover letter outlining relevant experience, and any supporting work samples or portfolio links. The portal will guide you through the assessment steps and schedule interviews with the hiring team.
Required Skills
- Game
- Development
- Support