Job Description
Company Overview
Google is a global technology leader focused on organizing the world’s information and making it universally accessible and useful. With a culture of innovation and a commitment to employee growth, Google offers a dynamic environment where technical professionals collaborate on cutting‑edge solutions that impact billions of users worldwide. The company’s campuses in Mountain View, California, and other major U.S. tech hubs provide a vibrant, inclusive workplace that encourages continuous learning and advancement.
Key Responsibilities
Key Responsiblities For IT Support Technician
- Provide first‑line technical assistance to internal employees across the organization, troubleshooting hardware, software, and network issues in a timely manner.
- Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and peripheral equipment, escalating complex cases to senior engineers when necessary.
- Manage user account provisioning, password resets, and access permissions using Google Workspace and other enterprise identity tools.
- Maintain and update inventory of IT assets, ensuring accurate documentation in the configuration management database.
- Conduct regular system health checks, apply patches, and assist with software deployments to keep the technology environment secure and up‑to‑date.
- Deliver clear, user‑focused communication and documentation, including step‑by‑step guides and knowledge‑base articles.
- Participate in on‑call rotation to provide after‑hours support for critical incidents, ensuring minimal disruption to business operations.
- Collaborate with cross‑functional teams on projects such as office relocations, hardware refresh cycles, and rollout of new collaboration tools.
Required Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of hands‑on experience in a corporate IT support role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and Google Workspace.
- Proficiency with networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Demonstrated ability to troubleshoot hardware and software issues efficiently and document resolutions.
- Excellent verbal and written communication skills, with a customer‑service mindset.
- Relevant certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are preferred.
Desired Skills
- Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
- Familiarity with mobile device management (MDM) solutions.
- Basic scripting abilities in PowerShell or Bash for automation tasks.
- Understanding of security best practices and endpoint protection tools.
- Ability to work independently and as part of a fast‑paced, collaborative team.
Compensation & Benefits
Salary Range: $65,000 – $90,000 per year (based on experience and location).
Google offers a comprehensive benefits package that includes health, dental, and vision insurance; 401(k) matching; generous paid time off; parental leave; tuition reimbursement; on‑site wellness programs; and employee stock purchase options.
How to Apply
Interested candidates should visit Google’s Careers portal, search for “IT Support Technician,” and submit an online application that includes a current résumé and a brief cover letter outlining relevant experience. Applicants will be guided through a series of assessments and interview steps as part of the selection process. Google is an equal‑opportunity employer and welcomes candidates from all backgrounds.
Google is a global technology leader focused on organizing the world’s information and making it universally accessible and useful. With a culture of innovation and a commitment to employee growth, Google offers a dynamic environment where technical professionals collaborate on cutting‑edge solutions that impact billions of users worldwide. The company’s campuses in Mountain View, California, and other major U.S. tech hubs provide a vibrant, inclusive workplace that encourages continuous learning and advancement.
Key Responsibilities
Key Responsiblities For IT Support Technician
- Provide first‑line technical assistance to internal employees across the organization, troubleshooting hardware, software, and network issues in a timely manner.
- Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and peripheral equipment, escalating complex cases to senior engineers when necessary.
- Manage user account provisioning, password resets, and access permissions using Google Workspace and other enterprise identity tools.
- Maintain and update inventory of IT assets, ensuring accurate documentation in the configuration management database.
- Conduct regular system health checks, apply patches, and assist with software deployments to keep the technology environment secure and up‑to‑date.
- Deliver clear, user‑focused communication and documentation, including step‑by‑step guides and knowledge‑base articles.
- Participate in on‑call rotation to provide after‑hours support for critical incidents, ensuring minimal disruption to business operations.
- Collaborate with cross‑functional teams on projects such as office relocations, hardware refresh cycles, and rollout of new collaboration tools.
Required Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 2 years of hands‑on experience in a corporate IT support role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and Google Workspace.
- Proficiency with networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Demonstrated ability to troubleshoot hardware and software issues efficiently and document resolutions.
- Excellent verbal and written communication skills, with a customer‑service mindset.
- Relevant certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are preferred.
Desired Skills
- Experience with ticketing systems (e.g., Jira Service Management, ServiceNow).
- Familiarity with mobile device management (MDM) solutions.
- Basic scripting abilities in PowerShell or Bash for automation tasks.
- Understanding of security best practices and endpoint protection tools.
- Ability to work independently and as part of a fast‑paced, collaborative team.
Compensation & Benefits
Salary Range: $65,000 – $90,000 per year (based on experience and location).
Google offers a comprehensive benefits package that includes health, dental, and vision insurance; 401(k) matching; generous paid time off; parental leave; tuition reimbursement; on‑site wellness programs; and employee stock purchase options.
How to Apply
Interested candidates should visit Google’s Careers portal, search for “IT Support Technician,” and submit an online application that includes a current résumé and a brief cover letter outlining relevant experience. Applicants will be guided through a series of assessments and interview steps as part of the selection process. Google is an equal‑opportunity employer and welcomes candidates from all backgrounds.
Required Skills
- Support
- Technician