Job Description
Company Overview
Google is a global technology leader dedicated to organizing the world’s information and making it universally accessible and useful. With products ranging from search and advertising to cloud computing and AI, Google serves billions of users daily. The company’s reputation is a core asset, and it continuously invests in teams that monitor, protect, and enhance its online presence. The Online Reputation Management (ORM) team works cross‑functionally to ensure accurate information, respond to public concerns, and uphold Google’s brand integrity across all digital channels.
Key Responsibilities
- Monitor Google’s brand mentions, reviews, and user‑generated content across social media, forums, news sites, and review platforms using specialized listening tools.
- Identify emerging reputation risks and coordinate rapid response actions with legal, communications, and product teams.
- Draft and publish timely, factual, and brand‑aligned responses to customer inquiries, complaints, and misinformation.
- Maintain a centralized knowledge base of common issues, response templates, and escalation procedures.
- Generate weekly and monthly analytics reports that highlight sentiment trends, volume of mentions, and impact of remediation efforts.
- Support the development and execution of proactive reputation‑building campaigns, including influencer outreach and positive story amplification.
- Collaborate with SEO and content teams to improve the visibility of authoritative Google pages in search results.
- Assist in crisis simulation exercises and post‑mortem reviews to refine response protocols.
Required Qualifications
- Bachelor’s degree in Communications, Marketing, Public Relations, Business, or a related field.
- Minimum 1‑2 years of experience in online reputation management, social media monitoring, customer support, or public relations.
- Proven ability to write clear, concise, and brand‑consistent copy for public-facing communications.
- Strong analytical skills with experience using tools such as Brandwatch, Sprinklr, Talkwalker, or similar.
- Excellent organizational abilities and capacity to manage multiple priorities in a fast‑paced environment.
- Familiarity with Google’s product ecosystem and basic understanding of privacy and compliance guidelines.
Desired Skills
- Experience with crisis communication and issue escalation processes.
- Knowledge of SEO best practices and content optimization.
- Ability to work collaboratively across global, cross‑functional teams.
- Proficiency in data visualization tools (e.g., Tableau, Power BI).
- Multilingual capability, especially in Spanish or Mandarin, is a plus.
Compensation & Benefits
- Annual base salary range: $80,000 – $115,000, dependent on experience and qualifications.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match and employee stock purchase program.
- Generous paid time off, parental leave, and flexible work‑from‑home options.
- Professional development stipend, tuition reimbursement, and access to internal learning resources.
- On‑site wellness centers, free meals, and commuter benefits at the Mountain View campus.
How to Apply
Visit the Google Careers portal, search for “Online Reputation Management Assistant,” and submit your resume, a cover letter outlining relevant experience, and two examples of written public‑facing responses you have crafted. After submission, you will be guided through the assessment and interview process.
Google is a global technology leader dedicated to organizing the world’s information and making it universally accessible and useful. With products ranging from search and advertising to cloud computing and AI, Google serves billions of users daily. The company’s reputation is a core asset, and it continuously invests in teams that monitor, protect, and enhance its online presence. The Online Reputation Management (ORM) team works cross‑functionally to ensure accurate information, respond to public concerns, and uphold Google’s brand integrity across all digital channels.
Key Responsibilities
- Monitor Google’s brand mentions, reviews, and user‑generated content across social media, forums, news sites, and review platforms using specialized listening tools.
- Identify emerging reputation risks and coordinate rapid response actions with legal, communications, and product teams.
- Draft and publish timely, factual, and brand‑aligned responses to customer inquiries, complaints, and misinformation.
- Maintain a centralized knowledge base of common issues, response templates, and escalation procedures.
- Generate weekly and monthly analytics reports that highlight sentiment trends, volume of mentions, and impact of remediation efforts.
- Support the development and execution of proactive reputation‑building campaigns, including influencer outreach and positive story amplification.
- Collaborate with SEO and content teams to improve the visibility of authoritative Google pages in search results.
- Assist in crisis simulation exercises and post‑mortem reviews to refine response protocols.
Required Qualifications
- Bachelor’s degree in Communications, Marketing, Public Relations, Business, or a related field.
- Minimum 1‑2 years of experience in online reputation management, social media monitoring, customer support, or public relations.
- Proven ability to write clear, concise, and brand‑consistent copy for public-facing communications.
- Strong analytical skills with experience using tools such as Brandwatch, Sprinklr, Talkwalker, or similar.
- Excellent organizational abilities and capacity to manage multiple priorities in a fast‑paced environment.
- Familiarity with Google’s product ecosystem and basic understanding of privacy and compliance guidelines.
Desired Skills
- Experience with crisis communication and issue escalation processes.
- Knowledge of SEO best practices and content optimization.
- Ability to work collaboratively across global, cross‑functional teams.
- Proficiency in data visualization tools (e.g., Tableau, Power BI).
- Multilingual capability, especially in Spanish or Mandarin, is a plus.
Compensation & Benefits
- Annual base salary range: $80,000 – $115,000, dependent on experience and qualifications.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match and employee stock purchase program.
- Generous paid time off, parental leave, and flexible work‑from‑home options.
- Professional development stipend, tuition reimbursement, and access to internal learning resources.
- On‑site wellness centers, free meals, and commuter benefits at the Mountain View campus.
How to Apply
Visit the Google Careers portal, search for “Online Reputation Management Assistant,” and submit your resume, a cover letter outlining relevant experience, and two examples of written public‑facing responses you have crafted. After submission, you will be guided through the assessment and interview process.
Required Skills
- Online
- Reputation
- Management
- Assistant