Job Description
Company Overview
Chegg, Inc. is a leading education technology platform that connects millions of students with on‑demand learning resources, textbook solutions, and personalized tutoring services. Headquartered in Santa Clara, California, Chegg leverages data‑driven insights and a global network of subject‑matter experts to make education more affordable, accessible, and effective. The company is expanding its online tutoring division and seeks an experienced Online Tutoring Coordinator to ensure high‑quality service delivery and operational excellence.
Key Responsibilities
Key Responsibilities For Online Tutoring Coordinator
- Oversee daily operations of the online tutoring program, including scheduling, tutor onboarding, and performance monitoring.
- Match students with qualified tutors based on subject expertise, availability, and learning style preferences.
- Develop and maintain standard operating procedures, quality‑assurance metrics, and escalation protocols.
- Conduct regular training sessions and webinars for tutors to reinforce best practices, platform tools, and pedagogical techniques.
- Analyze utilization data, student satisfaction scores, and tutor performance reports to identify trends and implement continuous‑improvement initiatives.
- Collaborate with product, engineering, and marketing teams to enhance the tutoring platform’s user experience and feature set.
- Serve as the primary point of contact for student and tutor inquiries, resolving issues promptly and professionally.
- Prepare weekly and monthly operational dashboards for senior leadership, highlighting key performance indicators and actionable insights.
- Ensure compliance with all relevant privacy regulations, contractual obligations, and internal policies.
Required Qualifications
- Bachelor’s degree in Education, Business Administration, or a related field; Master’s degree preferred.
- Minimum of 3 years of experience managing online tutoring, e‑learning, or remote education programs.
- Proven track record of leading cross‑functional teams and meeting service‑level agreements in a fast‑paced environment.
- Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI) and Google Suite.
- Excellent written and verbal communication skills; ability to interact with diverse stakeholders.
- Demonstrated knowledge of K‑12 and higher‑education curricula across multiple subject areas.
- Familiarity with scheduling software and learning management systems (LMS) such as Canvas or Blackboard.
Desired Skills
- Experience with AI‑driven tutoring platforms or adaptive learning technologies.
- Certification in instructional design or project management (e.g., PMP, Agile).
- Ability to speak a second language, enhancing support for multilingual student populations.
- Strong problem‑solving mindset with a customer‑centric approach.
- Comfortable presenting data‑driven recommendations to senior leadership.
Compensation & Benefits
- Competitive annual base salary ranging from $78,000 to $95,000, commensurate with experience and qualifications.
- Performance‑based bonus potential and equity participation in Chegg’s employee stock purchase plan.
- Comprehensive health, dental, and vision coverage; flexible spending accounts.
- 401(k) plan with company match, generous paid time off, and parental leave.
- Professional development stipend, tuition assistance, and internal career‑growth pathways.
- Remote‑work flexibility with a hybrid office schedule in the Bay Area.
How to Apply
Interested candidates should visit Chegg’s Careers portal, locate the “Online Tutoring Coordinator” posting, and submit an online application including a resume and a concise cover letter outlining relevant experience and motivation for the role. Applications will be reviewed on a rolling basis; qualified applicants will be contacted for an initial phone interview. Chegg is an equal‑opportunity employer and welcomes applicants from all backgrounds.
Chegg, Inc. is a leading education technology platform that connects millions of students with on‑demand learning resources, textbook solutions, and personalized tutoring services. Headquartered in Santa Clara, California, Chegg leverages data‑driven insights and a global network of subject‑matter experts to make education more affordable, accessible, and effective. The company is expanding its online tutoring division and seeks an experienced Online Tutoring Coordinator to ensure high‑quality service delivery and operational excellence.
Key Responsibilities
Key Responsibilities For Online Tutoring Coordinator
- Oversee daily operations of the online tutoring program, including scheduling, tutor onboarding, and performance monitoring.
- Match students with qualified tutors based on subject expertise, availability, and learning style preferences.
- Develop and maintain standard operating procedures, quality‑assurance metrics, and escalation protocols.
- Conduct regular training sessions and webinars for tutors to reinforce best practices, platform tools, and pedagogical techniques.
- Analyze utilization data, student satisfaction scores, and tutor performance reports to identify trends and implement continuous‑improvement initiatives.
- Collaborate with product, engineering, and marketing teams to enhance the tutoring platform’s user experience and feature set.
- Serve as the primary point of contact for student and tutor inquiries, resolving issues promptly and professionally.
- Prepare weekly and monthly operational dashboards for senior leadership, highlighting key performance indicators and actionable insights.
- Ensure compliance with all relevant privacy regulations, contractual obligations, and internal policies.
Required Qualifications
- Bachelor’s degree in Education, Business Administration, or a related field; Master’s degree preferred.
- Minimum of 3 years of experience managing online tutoring, e‑learning, or remote education programs.
- Proven track record of leading cross‑functional teams and meeting service‑level agreements in a fast‑paced environment.
- Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI) and Google Suite.
- Excellent written and verbal communication skills; ability to interact with diverse stakeholders.
- Demonstrated knowledge of K‑12 and higher‑education curricula across multiple subject areas.
- Familiarity with scheduling software and learning management systems (LMS) such as Canvas or Blackboard.
Desired Skills
- Experience with AI‑driven tutoring platforms or adaptive learning technologies.
- Certification in instructional design or project management (e.g., PMP, Agile).
- Ability to speak a second language, enhancing support for multilingual student populations.
- Strong problem‑solving mindset with a customer‑centric approach.
- Comfortable presenting data‑driven recommendations to senior leadership.
Compensation & Benefits
- Competitive annual base salary ranging from $78,000 to $95,000, commensurate with experience and qualifications.
- Performance‑based bonus potential and equity participation in Chegg’s employee stock purchase plan.
- Comprehensive health, dental, and vision coverage; flexible spending accounts.
- 401(k) plan with company match, generous paid time off, and parental leave.
- Professional development stipend, tuition assistance, and internal career‑growth pathways.
- Remote‑work flexibility with a hybrid office schedule in the Bay Area.
How to Apply
Interested candidates should visit Chegg’s Careers portal, locate the “Online Tutoring Coordinator” posting, and submit an online application including a resume and a concise cover letter outlining relevant experience and motivation for the role. Applications will be reviewed on a rolling basis; qualified applicants will be contacted for an initial phone interview. Chegg is an equal‑opportunity employer and welcomes applicants from all backgrounds.
Required Skills
- Online
- Tutoring
- Coordinator