Job Description
Company Overview
Amazon is a global leader in e‑commerce, cloud computing, digital streaming, and artificial intelligence. With a relentless focus on customer obsession and innovation, Amazon delivers products and services to millions of customers worldwide. The company’s Operations organization drives efficiency, scale, and quality across fulfillment, logistics, and cloud services. Amazon is expanding its remote workforce to support a distributed, high‑performing team of Operations professionals.
Key Responsibilities
Key Responsiblities For Remote Operations Manager
- Lead a geographically dispersed team of analysts, coordinators, and specialists to ensure seamless day‑to‑day operational execution for Amazon Web Services (AWS) support functions.
- Design, implement, and continuously improve standard operating procedures, performance dashboards, and escalation pathways to meet service‑level agreements (SLAs).
- Partner with product, engineering, and finance stakeholders to translate business goals into actionable operational plans and resource forecasts.
- Monitor real‑time metrics, identify trends, and drive root‑cause analyses that result in measurable improvements in reliability, cost efficiency, and customer satisfaction.
- Manage vendor relationships and third‑party service providers, negotiating contracts and overseeing compliance with Amazon’s security and quality standards.
- Conduct regular virtual team meetings, performance reviews, and coaching sessions to maintain high engagement and professional development.
- Prepare and present operational health reports to senior leadership, highlighting risks, opportunities, and recommended actions.
- Champion a culture of data‑driven decision making, continuous learning, and Amazon’s leadership principles across the remote team.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent advanced degree preferred.
- Minimum 5 years of experience managing operations in a fast‑paced, technology‑focused environment, with at least 2 years in a remote or distributed team setting.
- Proven track record of leading process improvement initiatives that delivered measurable cost savings or performance gains.
- Strong analytical skills with proficiency in SQL, Tableau, or similar data‑visualization tools; ability to interpret complex data sets and translate insights into action.
- Excellent communication and influencing skills, capable of collaborating with senior leaders and cross‑functional partners globally.
- Demonstrated ability to manage multiple priorities, meet tight deadlines, and thrive under ambiguity.
Desired Skills
- Experience with cloud services (AWS, Azure, GCP) and related operational frameworks.
- Knowledge of ITIL, Lean, Six Sigma, or other continuous‑improvement methodologies.
- Familiarity with project‑management platforms such as Jira, Asana, or Trello.
- Certification in PMP, Six Sigma Green Belt, or AWS Operations.
- Fluency in a second language to support international operations.
Compensation & Benefits
- Base salary range: $115,000 to $150,000 per year, dependent on experience, location, and internal equity.
- Performance‑based annual bonus and Amazon Restricted Stock Units (RSUs).
- Comprehensive health, dental, and vision plans, 401(k) with company match, and generous paid time off.
- Flexible work‑from‑home allowance, home‑office equipment stipend, and access to employee assistance programs.
- Opportunities for internal mobility, continuous learning, and career advancement within Amazon’s global network.
How to Apply
Visit Amazon’s official careers portal, search for “Remote Operations Manager,” and submit your resume, cover letter, and any supporting documentation through the online application system. Ensure your profile highlights relevant operational leadership experience and remote‑work achievements. Selected candidates will be contacted for virtual interviews.
Amazon is a global leader in e‑commerce, cloud computing, digital streaming, and artificial intelligence. With a relentless focus on customer obsession and innovation, Amazon delivers products and services to millions of customers worldwide. The company’s Operations organization drives efficiency, scale, and quality across fulfillment, logistics, and cloud services. Amazon is expanding its remote workforce to support a distributed, high‑performing team of Operations professionals.
Key Responsibilities
Key Responsiblities For Remote Operations Manager
- Lead a geographically dispersed team of analysts, coordinators, and specialists to ensure seamless day‑to‑day operational execution for Amazon Web Services (AWS) support functions.
- Design, implement, and continuously improve standard operating procedures, performance dashboards, and escalation pathways to meet service‑level agreements (SLAs).
- Partner with product, engineering, and finance stakeholders to translate business goals into actionable operational plans and resource forecasts.
- Monitor real‑time metrics, identify trends, and drive root‑cause analyses that result in measurable improvements in reliability, cost efficiency, and customer satisfaction.
- Manage vendor relationships and third‑party service providers, negotiating contracts and overseeing compliance with Amazon’s security and quality standards.
- Conduct regular virtual team meetings, performance reviews, and coaching sessions to maintain high engagement and professional development.
- Prepare and present operational health reports to senior leadership, highlighting risks, opportunities, and recommended actions.
- Champion a culture of data‑driven decision making, continuous learning, and Amazon’s leadership principles across the remote team.
Required Qualifications
- Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent advanced degree preferred.
- Minimum 5 years of experience managing operations in a fast‑paced, technology‑focused environment, with at least 2 years in a remote or distributed team setting.
- Proven track record of leading process improvement initiatives that delivered measurable cost savings or performance gains.
- Strong analytical skills with proficiency in SQL, Tableau, or similar data‑visualization tools; ability to interpret complex data sets and translate insights into action.
- Excellent communication and influencing skills, capable of collaborating with senior leaders and cross‑functional partners globally.
- Demonstrated ability to manage multiple priorities, meet tight deadlines, and thrive under ambiguity.
Desired Skills
- Experience with cloud services (AWS, Azure, GCP) and related operational frameworks.
- Knowledge of ITIL, Lean, Six Sigma, or other continuous‑improvement methodologies.
- Familiarity with project‑management platforms such as Jira, Asana, or Trello.
- Certification in PMP, Six Sigma Green Belt, or AWS Operations.
- Fluency in a second language to support international operations.
Compensation & Benefits
- Base salary range: $115,000 to $150,000 per year, dependent on experience, location, and internal equity.
- Performance‑based annual bonus and Amazon Restricted Stock Units (RSUs).
- Comprehensive health, dental, and vision plans, 401(k) with company match, and generous paid time off.
- Flexible work‑from‑home allowance, home‑office equipment stipend, and access to employee assistance programs.
- Opportunities for internal mobility, continuous learning, and career advancement within Amazon’s global network.
How to Apply
Visit Amazon’s official careers portal, search for “Remote Operations Manager,” and submit your resume, cover letter, and any supporting documentation through the online application system. Ensure your profile highlights relevant operational leadership experience and remote‑work achievements. Selected candidates will be contacted for virtual interviews.
Required Skills
- Operations
- Manager