Job Description
Company Overview
Teladoc Health is a global leader in virtual care, delivering on‑demand access to board‑certified clinicians through its digital platform. With more than 10 million members worldwide, Teladoc combines cutting‑edge technology with evidence‑based clinical practice to improve health outcomes and reduce costs. The company is expanding its nutrition services team to meet growing demand for remote dietary counseling and chronic disease management.
Key Responsibilities
- Serve as the first point of contact for patients seeking nutrition guidance, triaging inquiries and scheduling virtual appointments with registered dietitians.
- Collect and verify patient health information, dietary histories, and lab results through secure telehealth portals.
- Assist dietitians in preparing personalized nutrition plans, educational materials, and follow‑up reminders.
- Manage electronic health record (EHR) documentation, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
- Respond to patient questions via chat, video, or phone in a timely, empathetic manner, escalating complex cases to senior clinicians as needed.
- Track key performance metrics such as appointment adherence, patient satisfaction scores, and service utilization, providing regular reports to the Nutrition Services Manager.
- Participate in continuous improvement initiatives, contributing ideas to enhance workflow efficiency and patient experience.
Required Qualifications
- Bachelor’s degree in Nutrition, Dietetics, Health Sciences, or a related field; current registration as a dietetic technician or similar credential preferred.
- Minimum of 1‑2 years experience in a clinical or telehealth setting, with proven ability to handle patient communications remotely.
- Strong knowledge of nutrition science, chronic disease dietary management, and evidence‑based counseling techniques.
- Proficiency with telehealth platforms, electronic health records (e.g., Epic, Cerner), and basic office software (Microsoft Office, Google Workspace).
- Excellent written and verbal communication skills, with a focus on clarity, empathy, and cultural competence.
- Ability to work flexible hours, including evenings and weekends, to accommodate patient schedules across time zones.
Desired Skills
- Experience with population health programs or chronic disease management initiatives.
- Familiarity with data analytics tools (e.g., Tableau, Power BI) for reporting.
- Certification as a Certified Nutrition Support Clinician (CNSC) or similar advanced credential.
- Multilingual abilities, particularly Spanish or Mandarin, to serve diverse patient populations.
Compensation & Benefits
- Annual base salary range: $55,000 to $85,000, dependent on experience and location (San Francisco Bay Area market).
- Comprehensive medical, dental, and vision coverage with employer contributions.
- 401(k) plan with company match, paid parental leave, and generous PTO (up to 20 days per year).
- Employee assistance program, wellness stipend, and access to Teladoc’s own telehealth services at no cost.
- Professional development reimbursement for certifications, conferences, and continuing education.
How to Apply
Visit Teladoc Health’s careers portal, locate the “Tele‑Nutritionist Assistant” posting, and submit your resume, a cover letter outlining your relevant experience, and any supporting certifications. The application process includes an online assessment, a virtual interview with the Nutrition Services team, and a final interview with the hiring manager. Successful candidates will be contacted within two weeks of submission.
Teladoc Health is a global leader in virtual care, delivering on‑demand access to board‑certified clinicians through its digital platform. With more than 10 million members worldwide, Teladoc combines cutting‑edge technology with evidence‑based clinical practice to improve health outcomes and reduce costs. The company is expanding its nutrition services team to meet growing demand for remote dietary counseling and chronic disease management.
Key Responsibilities
- Serve as the first point of contact for patients seeking nutrition guidance, triaging inquiries and scheduling virtual appointments with registered dietitians.
- Collect and verify patient health information, dietary histories, and lab results through secure telehealth portals.
- Assist dietitians in preparing personalized nutrition plans, educational materials, and follow‑up reminders.
- Manage electronic health record (EHR) documentation, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
- Respond to patient questions via chat, video, or phone in a timely, empathetic manner, escalating complex cases to senior clinicians as needed.
- Track key performance metrics such as appointment adherence, patient satisfaction scores, and service utilization, providing regular reports to the Nutrition Services Manager.
- Participate in continuous improvement initiatives, contributing ideas to enhance workflow efficiency and patient experience.
Required Qualifications
- Bachelor’s degree in Nutrition, Dietetics, Health Sciences, or a related field; current registration as a dietetic technician or similar credential preferred.
- Minimum of 1‑2 years experience in a clinical or telehealth setting, with proven ability to handle patient communications remotely.
- Strong knowledge of nutrition science, chronic disease dietary management, and evidence‑based counseling techniques.
- Proficiency with telehealth platforms, electronic health records (e.g., Epic, Cerner), and basic office software (Microsoft Office, Google Workspace).
- Excellent written and verbal communication skills, with a focus on clarity, empathy, and cultural competence.
- Ability to work flexible hours, including evenings and weekends, to accommodate patient schedules across time zones.
Desired Skills
- Experience with population health programs or chronic disease management initiatives.
- Familiarity with data analytics tools (e.g., Tableau, Power BI) for reporting.
- Certification as a Certified Nutrition Support Clinician (CNSC) or similar advanced credential.
- Multilingual abilities, particularly Spanish or Mandarin, to serve diverse patient populations.
Compensation & Benefits
- Annual base salary range: $55,000 to $85,000, dependent on experience and location (San Francisco Bay Area market).
- Comprehensive medical, dental, and vision coverage with employer contributions.
- 401(k) plan with company match, paid parental leave, and generous PTO (up to 20 days per year).
- Employee assistance program, wellness stipend, and access to Teladoc’s own telehealth services at no cost.
- Professional development reimbursement for certifications, conferences, and continuing education.
How to Apply
Visit Teladoc Health’s careers portal, locate the “Tele‑Nutritionist Assistant” posting, and submit your resume, a cover letter outlining your relevant experience, and any supporting certifications. The application process includes an online assessment, a virtual interview with the Nutrition Services team, and a final interview with the hiring manager. Successful candidates will be contacted within two weeks of submission.
Required Skills
- Tele
- Nutritionist
- Assistant