Job Description
Company Overview
Teladoc Health is a global leader in virtual healthcare services, connecting millions of patients with clinicians through its innovative telemedicine platform. Headquartered in Purchase, New York, Teladoc operates in more than 130 countries and is recognized for its commitment to improving access to quality care through technology. The company is expanding its remote clinical support teams and is actively hiring Virtual Medical Assistants to enhance patient experiences across its digital health ecosystem.
Key Responsibilities
- Provide real‑time administrative and clinical support to physicians, nurse practitioners, and therapists during virtual visits.
- Verify patient identity, collect and document medical histories, and update electronic health records (EHR) in compliance with HIPAA regulations.
- Schedule follow‑up appointments, coordinate referrals, and facilitate prescription orders through integrated pharmacy portals.
- Conduct pre‑visit intake calls to confirm insurance eligibility, gather vital signs, and address patient questions.
- Assist with triage by flagging urgent symptoms and escalating cases to the appropriate clinical staff.
- Maintain accurate logs of all interactions and generate post‑visit summaries for provider review.
- Participate in continuous quality improvement initiatives and provide feedback on workflow efficiencies.
Required Qualifications
- Associate’s degree in health administration, medical assisting, nursing, or a related field; bachelor’s degree preferred.
- Minimum of 2 years experience in a medical assisting or clinical support role, preferably in a telehealth or remote setting.
- Proficiency with major EHR systems (e.g., Epic, Cerner) and familiarity with telemedicine platforms.
- Strong knowledge of HIPAA, medical terminology, and basic clinical workflows.
- Excellent verbal and written communication skills, with a professional and empathetic demeanor.
- Reliable high‑speed internet connection and a quiet, private workspace that meets Teladoc’s security standards.
Desired Skills
- Certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
- Experience using remote patient monitoring tools and mobile health applications.
- Ability to multitask and manage a high volume of concurrent virtual visits.
- Familiarity with insurance verification processes and prior authorization procedures.
- Fluency in a second language (e.g., Spanish) to serve a diverse patient population.
Compensation & Benefits
- Annual base salary range: $58,000 to $78,000, commensurate with experience and location.
- Comprehensive medical, dental, and vision coverage with employee contribution options.
- 401(k) plan with company match, paid time off, and paid holidays.
- Remote work stipend for home office equipment and internet service.
- Access to Teladoc’s employee assistance program, wellness resources, and continuous learning opportunities.
How to Apply
Interested candidates should visit Teladoc Health’s Careers portal, locate the “Virtual Medical Assistant – Remote” posting, and submit an online application including a current resume and a brief cover letter outlining relevant experience. After submission, qualified applicants will be contacted for a virtual interview process. Teladoc is an equal opportunity employer and welcomes applicants from all backgrounds.
Teladoc Health is a global leader in virtual healthcare services, connecting millions of patients with clinicians through its innovative telemedicine platform. Headquartered in Purchase, New York, Teladoc operates in more than 130 countries and is recognized for its commitment to improving access to quality care through technology. The company is expanding its remote clinical support teams and is actively hiring Virtual Medical Assistants to enhance patient experiences across its digital health ecosystem.
Key Responsibilities
- Provide real‑time administrative and clinical support to physicians, nurse practitioners, and therapists during virtual visits.
- Verify patient identity, collect and document medical histories, and update electronic health records (EHR) in compliance with HIPAA regulations.
- Schedule follow‑up appointments, coordinate referrals, and facilitate prescription orders through integrated pharmacy portals.
- Conduct pre‑visit intake calls to confirm insurance eligibility, gather vital signs, and address patient questions.
- Assist with triage by flagging urgent symptoms and escalating cases to the appropriate clinical staff.
- Maintain accurate logs of all interactions and generate post‑visit summaries for provider review.
- Participate in continuous quality improvement initiatives and provide feedback on workflow efficiencies.
Required Qualifications
- Associate’s degree in health administration, medical assisting, nursing, or a related field; bachelor’s degree preferred.
- Minimum of 2 years experience in a medical assisting or clinical support role, preferably in a telehealth or remote setting.
- Proficiency with major EHR systems (e.g., Epic, Cerner) and familiarity with telemedicine platforms.
- Strong knowledge of HIPAA, medical terminology, and basic clinical workflows.
- Excellent verbal and written communication skills, with a professional and empathetic demeanor.
- Reliable high‑speed internet connection and a quiet, private workspace that meets Teladoc’s security standards.
Desired Skills
- Certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA).
- Experience using remote patient monitoring tools and mobile health applications.
- Ability to multitask and manage a high volume of concurrent virtual visits.
- Familiarity with insurance verification processes and prior authorization procedures.
- Fluency in a second language (e.g., Spanish) to serve a diverse patient population.
Compensation & Benefits
- Annual base salary range: $58,000 to $78,000, commensurate with experience and location.
- Comprehensive medical, dental, and vision coverage with employee contribution options.
- 401(k) plan with company match, paid time off, and paid holidays.
- Remote work stipend for home office equipment and internet service.
- Access to Teladoc’s employee assistance program, wellness resources, and continuous learning opportunities.
How to Apply
Interested candidates should visit Teladoc Health’s Careers portal, locate the “Virtual Medical Assistant – Remote” posting, and submit an online application including a current resume and a brief cover letter outlining relevant experience. After submission, qualified applicants will be contacted for a virtual interview process. Teladoc is an equal opportunity employer and welcomes applicants from all backgrounds.
Required Skills
- Virtual
- Medical
- Assistant