Job Description
Company Overview
CVS Health is a Fortune 10 health services company dedicated to improving the health of the communities it serves. Through its extensive network of retail pharmacies, specialty care centers, and the innovative CVS Pharmacy digital platform, the company provides accessible, high‑quality pharmacy services to millions of customers nationwide. CVS Health is expanding its virtual pharmacy workforce to enhance remote support, streamline operations, and deliver a seamless patient experience.
Key Responsibilities
- Provide real‑time assistance to patients and prescribers via phone, chat, and secure messaging platforms, ensuring accurate medication verification and order entry.
- Review electronic prescriptions for completeness, appropriateness, and potential drug interactions, escalating complex issues to the supervising pharmacist.
- Manage refill requests, prior authorizations, and medication synchronization tasks in compliance with state and federal regulations.
- Update and maintain patient records in the pharmacy management system, guaranteeing data integrity and confidentiality.
- Collaborate with the central pharmacy operations team to resolve inventory discrepancies, coordinate shipment tracking, and support telepharmacy initiatives.
- Participate in continuous‑quality improvement projects, documenting process enhancements and contributing to best‑practice guidelines.
- Stay current with evolving pharmacy laws, insurance formularies, and emerging telehealth technologies.
Required Qualifications
- High school diploma or GED; completion of an accredited Pharmacy Technician Certification Board (PTCB) or equivalent certification.
- Minimum of 2 years of experience working in a retail or mail‑order pharmacy environment, with demonstrated proficiency in prescription processing.
- Strong knowledge of pharmacy software platforms (e.g., RxConnect, QS/1, or similar) and electronic health record (EHR) systems.
- Excellent verbal and written communication skills; ability to convey complex medication information clearly to patients and healthcare providers.
- Proven ability to work independently in a remote setting while adhering to strict confidentiality and compliance standards.
- Reliable high‑speed internet connection and a quiet, dedicated workspace meeting HIPAA security requirements.
Desired Skills
- Experience supporting virtual or telepharmacy services.
- Familiarity with insurance claim adjudication and third‑party payer portals.
- Bilingual proficiency (Spanish preferred) to serve a diverse patient base.
- Certification in Immunization Administration or Compounding.
- Demonstrated aptitude for using collaborative tools such as Slack, Microsoft Teams, and project‑management software.
Compensation & Benefits
- Annual base salary ranging from $48,000 to $62,000, commensurate with experience and certifications.
- Comprehensive health, dental, and vision insurance plans with employer contributions.
- 401(k) plan with company match, paid time off, and flexible holiday schedule.
- Employee assistance program, tuition reimbursement for continuing education, and a stipend for home‑office equipment.
- Opportunities for career advancement within CVS Health’s national pharmacy network and access to internal learning platforms.
How to Apply
Interested candidates should visit the CVS Health Careers portal, search for “Virtual Pharmacy Technician – Support,” and submit an online application including a current résumé and a brief cover letter outlining relevant experience. After submission, qualified applicants will be contacted for a virtual interview and assessment process.
CVS Health is a Fortune 10 health services company dedicated to improving the health of the communities it serves. Through its extensive network of retail pharmacies, specialty care centers, and the innovative CVS Pharmacy digital platform, the company provides accessible, high‑quality pharmacy services to millions of customers nationwide. CVS Health is expanding its virtual pharmacy workforce to enhance remote support, streamline operations, and deliver a seamless patient experience.
Key Responsibilities
- Provide real‑time assistance to patients and prescribers via phone, chat, and secure messaging platforms, ensuring accurate medication verification and order entry.
- Review electronic prescriptions for completeness, appropriateness, and potential drug interactions, escalating complex issues to the supervising pharmacist.
- Manage refill requests, prior authorizations, and medication synchronization tasks in compliance with state and federal regulations.
- Update and maintain patient records in the pharmacy management system, guaranteeing data integrity and confidentiality.
- Collaborate with the central pharmacy operations team to resolve inventory discrepancies, coordinate shipment tracking, and support telepharmacy initiatives.
- Participate in continuous‑quality improvement projects, documenting process enhancements and contributing to best‑practice guidelines.
- Stay current with evolving pharmacy laws, insurance formularies, and emerging telehealth technologies.
Required Qualifications
- High school diploma or GED; completion of an accredited Pharmacy Technician Certification Board (PTCB) or equivalent certification.
- Minimum of 2 years of experience working in a retail or mail‑order pharmacy environment, with demonstrated proficiency in prescription processing.
- Strong knowledge of pharmacy software platforms (e.g., RxConnect, QS/1, or similar) and electronic health record (EHR) systems.
- Excellent verbal and written communication skills; ability to convey complex medication information clearly to patients and healthcare providers.
- Proven ability to work independently in a remote setting while adhering to strict confidentiality and compliance standards.
- Reliable high‑speed internet connection and a quiet, dedicated workspace meeting HIPAA security requirements.
Desired Skills
- Experience supporting virtual or telepharmacy services.
- Familiarity with insurance claim adjudication and third‑party payer portals.
- Bilingual proficiency (Spanish preferred) to serve a diverse patient base.
- Certification in Immunization Administration or Compounding.
- Demonstrated aptitude for using collaborative tools such as Slack, Microsoft Teams, and project‑management software.
Compensation & Benefits
- Annual base salary ranging from $48,000 to $62,000, commensurate with experience and certifications.
- Comprehensive health, dental, and vision insurance plans with employer contributions.
- 401(k) plan with company match, paid time off, and flexible holiday schedule.
- Employee assistance program, tuition reimbursement for continuing education, and a stipend for home‑office equipment.
- Opportunities for career advancement within CVS Health’s national pharmacy network and access to internal learning platforms.
How to Apply
Interested candidates should visit the CVS Health Careers portal, search for “Virtual Pharmacy Technician – Support,” and submit an online application including a current résumé and a brief cover letter outlining relevant experience. After submission, qualified applicants will be contacted for a virtual interview and assessment process.
Required Skills
- Virtual
- Pharmacy
- Technician
- Support